We receive orders through: internet www.polytronromania.ro and phone +40 734 154 845 from Monday to Friday, between 9.00 and 17.00. By placing an order, the customer accepts the offer and the terms of purchase of One Tool SRL, and he immediately confirms the acceptance of the order for completion.
Prices are expressed in lei and include VAT. In addition to the price of the products, when applicable, the customer will also bear the shipping costs, the delivery will be made through the courier company Fan Courier, and the payment of the package will be refunded to the courier agent.
We offer free shipping for orders with a value higher than 200 lei (including VAT). For orders with a value of less than 200 Lei (with VAT), a delivery fee of 20 lei (with VAT) is charged.
Delivery of goods
The delivery of the goods is made on the entire territory of Romania, regardless of the chosen payment method and is made within 2 working days from the receipt of the order, unless another delivery deadline has been passed during the order submission.
The goods are delivered in the order in which the orders were received, until the stock is exhausted. In case of a large number of orders, some items can be shipped separately, within a longer period, which can not exceed 2 weeks from the date of receipt of the order, and delivery of goods takes place only in Romania.
Shipping costs, where applicable, are calculated only once, on the main delivery of the goods, even if the order will be made several times. The order fulfillment term can be extended for reasons that do not depend on the company.
We reserve the right to make current changes to both the prices of the products in the offer and the shipping costs, but these changes will not affect the rights of the persons who placed the order before making these changes.
The right to return the goods
We guarantee the right to return the ordered goods, without the need to specify the reason for it. The return of the goods can be made within 14 days from the date of delivery. For compliance with the deadline, it is sufficient to submit the corresponding declaration before its expiration to One Tool SRL, str. Theodor Sperantia, no. 104, sector 3, Bucharest. The mutual obligations of the parties shall be fulfilled immediately, not later than 14 days.
The products will be shipped at your own expense, to the address: str. Theodor Sperantia, no. 104, sector 3, Bucharest. Returned goods must be intact and show no signs of wear. In case of return of the damaged good or bearing signs of wear, One Tool SRL may charge the buyer compensation to cover the cost of damage or wear of the good, the value of this compensation can be deducted from the sale price to be reimbursed to the Buyer. Otherwise, it is considered null and void.
Please respect the deadline for return and inform us about the return of the products.
Please keep the proof of return until the end of the process of analyzing any claim, and in the case of returned products, until the time of refund. The return cost will be refunded if the product is defective, is not the one ordered by you, does not match its description and photo and was returned by you via Fan Courier. The return cost is refunded based on the Fan Courier receipt and only after accepting the return.
If One Tool SRL will not fulfill its obligations regarding the delivery of all products ordered within 30 days, the customer has the right to terminate the contract with immediate effect. The value of the returned goods will be returned within 14 days from the time of return, by bank account (note the IBAN account in the appropriate space on the return document) or by money order (shipping address must correspond to your bulletin).
Our company ensures the guarantee of all products sold, according to the provisions of Law 449/2003 on the sale of products and their associated guarantees (with subsequent amendments) and according to the product warranty information described in the product warranty certificate, for each product. If the product does not match, you can request a free replacement of the product. This will take place within 14 days from the date you informed us about the defect! The guarantee is validated with the guarantee certificate and the invoice in the package. For each warranty request, a report is drawn up, which will contain information about the product, the date of its purchase, the concrete complaint with which you address the Customer Service. For more information, you can contact us by phone at +40 734 154 845 or e-mail at firstname.lastname@example.org
If the complaint is justified, One Tool SRL will pay the costs incurred for shipping the regular package, only if it is returned via Fan Courier.
Protection of personal data
According to the requirements of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as subsequently amended and supplemented, and of Law no. 56/2004 on the processing of personal data and protection of privacy In the electronic communications sector, One Tool SRL has the obligation to manage safely and only for the specified purposes, the personal data provided to us by customers, a member of their family or other persons, using any means of communication with our company. Personal data are collected only for the needs of One Tool SRL and processed in order to achieve the commercial activity of the company resulting from the statute, promotions and advertising, in compliance with the imperative of data protection, imposed by law. By providing personal data, the customer agrees to their processing by One Tool SRL and its partners, as well as to the receipt of commercial information from them. Each customer has the right to view his personal data, to modify them, to request the cessation of their processing by the company or to oppose their use, which will be reported in writing to: str. Theodor Sperantia, no. 104, sector 3, Bucharest or by e-mail at email@example.com.